With over 1,000,000 certifications worldwide, ISO9001 is the foremost certification for quality management systems. ISO9001:2015 requires that companies manage their operations in areas such as planning, training, operations, measurement and improvement. The standard is applicable to any organisation (service or manufacturing) that wishes to improve its efficiency, customer satisfaction and quality performance.
Quality management is not just concerned with making sure your product or service is defect-free, it addresses all aspects of your business including:
- management commitment
- purchasing and supplier control
- management of resources (including people, plant, equipment etc.)
- product/service delivery
- process measurement and improvement
- customer satisfaction
Whether you are a micro business or a multinational, implementing a certified quality management system provides a range of benefits including:
- provides for clearly defined operational processes for staff, operations, communication etc.
- provides a framework for increased efficiency
- drives continuous improvement
- potential direct reduction in the cost of scrap and rework
- increased competitiveness among industry rivals
- improved morale among staff
- meets the requirements for public and private tenders
Quality management is a crucial element to the success of any business and when implemented and managed properly, the benefits can be immediate.
